Shipping
Delivery to Croatia is free of charge and is carried out through various delivery service providers. International shipments are dispatched via postal services, whereby applicable shipping fees vary depending on the country of destination. Delivery will take place no later than 10 working days from the date of the order, unless otherwise stated. Delivery costs for the EU and the rest of the world may vary and are determined according to the current tariffs of the delivery services; they are not included in the product price and are charged separately.
Delivery times may vary depending on the destination. The usual delivery time is up to 5 working days, but may vary depending on geographical distance, etc. The seller is not liable for any delays or delivery issues that are beyond its control. The buyer will receive notifications about the delivery status and shipment tracking via e-mail and similar communication channels.
Returns and Exchanges
The Customer has the right to return or exchange a product, with the exception of custom-made items, within 14 days of receipt, provided the product is undamaged, unused and in its original packaging, along with proof of purchase. The Customer must submit a request for a return or exchange via the general contact form or email within the specified period. The cost of return postage is borne by the Customer, unless the return is due to an error by the Seller.
To exercise your right of unilateral withdrawal, you must inform us of your decision to withdraw from the Agreement before the withdrawal period expires by means of an unequivocal statement sent by post or email. In that statement, you should provide your full name, address, telephone number, and/or email address. You may also fill in the form on this website. You will receive an automatic confirmation by email once your request is registered. We will reimburse all payments we have received from you, including the costs of delivery, without undue delay and no later than 14 days from the date on which we receive your decision to withdraw from the Agreement. The refund will be made using the same method of payment that you used for the original transaction.
Products may be exchanged within 14 days of receipt of the delivery. A product may be exchanged for the same item or for a different one. Upon receipt of the returned, undamaged and unused product in its original packaging, the seller will process the exchange. If the product is exchanged for one of greater value, the difference must be paid before the product is dispatched. If the value is lower, the Seller will refund the excess amount to the Buyer’s account. The cost of the exchange is borne by the Buyer, unless the return is due to an error by the Seller.